Clean Freaks Carpet Care

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ATTENTION SAVVY HOMEOWNERS: Carpet cleaners are NOT all the same! Don't hire a carpet cleaning company until you've learned the...

"6 Costly Mistakes To Avoid When Hiring A Carpet Cleaner And 4 Recommendations To Finding The Right Company For You."

Maia and Adam Dealan-de, Owners of Clean Freaks Carpet Care
Hi, my name is Adam Dealan-de and first off I want to thank you for visiting our website. I'm grateful for the opportunity to provide you with information about carpet cleaning and help you choose a carpet cleaning company.
The picture above is of my wife Maia, myself and our beautiful little girl, Bellaluna. We've been in the carpet and upholstery cleaning business for over 7 years (I can't believe I'm getting that old!) serving primarily all of Thurston County including Olympia, Lacey, Tumwater and Yelm and parts of Pierce and Mason counties.
And in that time, I've learned that carpet cleaning (as simple as it sounds) is the subject of much confusion. In fact, people have so many hidden misconceptions about carpet cleaning that I decided to offer this website so when you select a carpet cleaning company, you can make an informed intelligent decision.
In just a moment, I'll share with you the six costly mistakes when hiring a carpet cleaner. Plus I'll offer four recommendations. And I'll give you seven questions you should ask any carpet cleaner before you invited him into your home.

Costly Mistake #1: You should wait as long as possible before cleaning your carpet.
Dirt is an abrasive - like sandpaper. Every time you step on the carpet, you grind dirt into your carpet fibers. This cuts your carpet, just as if you had used a knife, causing it to wear out faster. A dirty carpet will not last nearly as long as a clean carpet. And while vacuuming helps -- by itself, its simply not enough. Then longer you wait to have your carpet cleaned, the more damage you do to your carpet and the faster it wears out.

Costly Mistake #2: The only reason to clean carpets is to get out the dirt.
As you probably know, outdoor air contains pollens, fungus, bacteria, air pollution, cigarette smoke, car exhaust -- and hundreds of other chemicals. When you and your family members come into your home, you carry those pollens, bacteria and chemicals in your hair and on your skin, clothing and shoes. Not surprisingly, all those chemicals, pollens and bacteria wind up -- you guessed it -- in your carpet.
If you have allergies, asthma, emphysema, or other breathing problems -- one major source of your problem could be the pollens, fungus, and chemicals in your carpet.
If you're sensitive to dust mites (who can lay 60-80 eggs a day!) and their feces, you might find that you'll breath easier after you hire a company to get those nasty creatures out of your carpet.
So in addition to getting rid of dirt, another important reason to clean your carpet is to get rid of pollens, fungus, bacteria, chemicals and the tars and residue from tobacco smoke.

You can choose from two primary methods: Dry cleaning or hot water extraction.
First, I'll explain dry cleaning. Many people believe that dry cleaning your carpet is like dry cleaning your clothing. This is not true. All carpet cleaning methods use water in one from or another. Here are the three methods of dry cleaning carpet.
When a carpet cleaner uses dry foam, he applies shampoo to your carpet, allow it to dry, and then sucks the dried shampoo into a vacuum. Can you imagine applying shampoo to your hair, allowing it to dry and then removing the shampoo from your head with a vacuum? This method can leave a residue in your carpet, which is one reason dry foam is not very effective.
The dry-chem method is similar to dry foam. The major difference is that when dry-chem is used, the company sets a large cotton bonnet on your carpet. Using a machine, the bonnet spins from side to side, absorbing the dirt that's in the carpet. After the bonnet is saturated with dirt, another cotton bonnet is applied. Bonnet cleaning is like trying to use a large towel to rub the dirt out of your carpet. Like dry foam, its not very effective.
The dry-compound method spreads an absorbent mixture that looks like wet sawdust all over your carpeting. Then the machine brushes the mixture into the carpet, which in theory causes dirt to absorb into the mixture. When the mixture has dried, a vacuum cleaner sucks the material out of the carpeting. Because the carpet is not rinsed in any way, this method is not very effective.
The second carpet cleaning method is called hot water extraction. This is a fancy way of saying that a hot water cleaning solution under high pressure is forced into the carpet and then sucked out of the carpet. This method is also referred to as steam cleaning even though steam is not used.
Shaw Industries, the world's largest carpet manufacturer, recommends hot water extraction and you can choose from two different types: Portable extraction, which is done with a small machine. Or truck mount extraction which means the large cleaning machine is mounted in a truck or van.
Not surprisingly, the truck mount extraction cleans much better because it heats the water to a higher temperature -- and shoots the cleaning solution into the carpet a t higher pressure -- which breaks up the dirt, bacteria and pollens. Then the machine uses high suction to draw the dirt out of the carpet. This is the method my company uses.
No question, the most effective way to clean carpeting is with a hot-water unit mounted in a truck. Its the most powerful cleaning machine on the market and the only machine that thoroughly cleans your carpet of dirt, harmful bacteria, fungus, chemicals, pollens and tobacco residue.
Methods that use cold and even warm water remove dirt -- but are not as effective as the hot-water truck mount method.
Some people believe that hot water damages your carpet, but this isn't true. By washing and then rinsing your carpet with hot water, we clean your carpet completely -- in the same way that the person who showers and then rinses off the dirt and soap will be much cleaner than the person who takes only a sponge bath. Costly Mistake #4: Having the right equipment is all a company needs to clean your carpets properly.

Many companies own hot-water cleaners -- but a large number of employees don't know how to use them. You probably know someone who bought the newest computer on the market -- but didn't learn how to use it for a year or more. The same is true with carpet cleaning machines. The company may own good equipment, but the employees may not know how to use it correctly. This is why it's important that you choose your carpet cleaner carefully.
The best carpet cleaning companies are those that have been certified by the Institute of Inspection, Cleaning and Restoration Certification, known as the IICRC. A carpet cleaning company cannot buy this certification. The carpet cleaner must earn the certification through study, experience and the successful completion of formal, written examinations. Cleaners who are certified by the IICRC have, in effect, earned a degree in carpet cleaning.
The IICRC provides written credentials to the companies it certifies. So before you choose a carpet cleaner, ask to see written proof of the company's IICRC certification.

Costly Mistake #5: The company that offers the lowest price is the company you should hire.
Maybe -- but not always. Here are two important points to consider.
Point #1: The price you see offered may not be for the services you want performed. Before you select a company, decide what you want to accomplish. If you want the carpet cleaner to remove only some of the dirt, you can choose from hundreds of companies that use small shampooers or other cleaning methods. Or, you can even rent a machine at the grocery store and do the job yourself.
On the other hand, if you want your carpet thoroughly cleaned -- if you want to remove the harmful dirt, bacteria, pollens, chemicals and tobacco residues -- then you need to hire a company that uses a hot water cleaner mounted in a truck. This is the only way to assure that your carpet remains healthy and free from dirt, disease-causing bacteria, and hurtful chemicals.
So remember that the price you see offered may not be for the services you want performed.
Point #2: The price you see advertised may not be the price you pay.
Many homeowners have learned that the low price they saw advertised was not the amount they were charged.
And if you've ever hired a carpet cleaner, you too may have been the victim of false or misleading advertising. You probably learned the hard way that some carpet cleaners offer a cheap price -- usually between $9.95 and $29.95 per room -- and then pressure you into paying a lot more once they get inside your home. Some of them may even break the law by using illegal bait and switch tactics.
As in all businesses and professions, the carpet cleaning industry has its share of bad apples. I take no pleasure in telling you this, but some are unethical -- and, sadly, a few are dishonest. By their misleading advertising and false promises, they cast a dark shadow on our entire industry.
Then you'll find other carpet cleaners -- professionals like me who work hard to earn your trust and respect. You can find ethical carpet cleaners by visiting www.ethicalservices.com.
As a way of improving our profession, I've dedicated my business to educating the public. The only way you can make an intelligent decision is to have all the facts you need. This is why I've created this website.

Costly Mistake #6: Any honest carpet cleaning company should be able to give you an exact price quote over the telephone.

First, honest, reputable carpet cleaning companies usually price carpet cleaning by the square foot. So if you'd like me to tell you the exact cost of cleaning your carpet, I need to know the exact number of square feet that you want cleaned. To get an accurate measurement, I have a laser measuring device I use to calculate the exact size of the carpet area.
You'll be glad to know that the carpet area to be cleaned is not nearly as great as most people think. For example, if you want your entire home cleaned and your home is 2000 square feet, the amount of carpeting to be cleaned might be only 1200 square feet. This is because most home measurements are outdoor measurements. Plus I deduct the area taken up by walls, room dividers and the like. The result is that the actual area to be cleaned is usually only about 60% of the square footage of the home.
Instead of giving you a low ball rough guess on the cost of cleaning your carpets over the phone just so I can get my foot in the door like so may companies do, I offer you an In-Home Carpet Audit.
Now this is not like a simple estimate, where some guy comes and measures your home and gives you a one size fits all price. No. Here's exactly what I'll do:
I'll cover all the problems your carpet has. I'll check for 'unwanted' stains. I'll tell you whether or not they can be removed and how. This includes pet stains and other difficult stains. I'll test the fiber type and assess your warranty on your carpets if you have one.
And, I'll calculate the wear age of your carpet. Your carpet may be 10 years old but only have a wear age of 2 years. However your carpet may be 2 years old but have a wear age of 10 years. I'll explain how long it will be before you will need to get new carpet and I'll give you a 'prescription' on how to double even triple the life left in your carpets. All this is a part of our In-Home Carpet Audit available to you today.
If you're thinking about having your carpets cleaned now, I offer these four recommendations:

Recommendation #1: Make a commitment to yourself to get your carpets cleaned.
The longer they remain dirty, the sooner they'll wear out. Plus the longer you have to breathe all the pollens, fungus, chemicals and dust mites that live in your carpet. Take action.

Recommendation #2: List your objectives.
Do you want only the dirt removed, something you could do with a rented machine. Or do you want the bacteria, fungus and chemicals removed, which will require a hot water truck mount cleaner, like I use. Do you want to work with an honest, reputable company -- or are you willing to risk working with the company that offers you the lowest price -- knowing that company might not be in business tomorrow.

Recommendation #3: Ask questions.
The way you learn about a company is to ask specific questions and listen carefully to the answers. Here are the questions I suggest you ask:

Recommendation #4: Once you're satisfied that you're working with an honest, competent professional, invite him into your home and ask for a specific quotation in writing.
A written quotation specifically a carpet audit gives you the assurance that you know exactly what your job will cost -- no surprises.
By following these four recommendations, you'll gain all the information you need to make an informed, intelligent decision. If you want a quick, cheap carpet cleaning job, many companies in the phone book can help you. Or you can rent a shampooer and do the job yourself.
But if you want your carpeting to be completely and thoroughly cleaned -- removing the bacteria, fungus, chemicals, pollens, and dust mites -- then I invite you to call me.
I'll be happy to answer your questions without obligation of any kind. And because you took the time to educate yourself I will offer you...
A FREE In-Home Carpet Inspection.
Here's one last point: I know that many consumers are skeptical about carpet cleaning companies. Before I got into the business, I was skeptical too. So in addition to dedicating my business to consumer education, I do one more thing as well.
I guarantee my work. That's right. I fully triple guarantee every carpet cleaning job we do. What does that mean? It means you get
The Absolute Most Thorough Clean...

1. 100% Iron Clad, Money Back Guarantee: If you're not happy, I'll re-clean for free. If you're still not totally head-over heels thrilled, I'll give you all your money back and a bouquet of flowers to cheer you up. No questions asked.

2. 60 Day Stay Gone Guarantee: Spots removed stay gone. If any spot can come out, we can get it out (including red dye stains). And ones we remove stay gone. But just in case, if one does come back, you have 60 days to call us back out to remove it again for free.

3. 14 Day Emergency Guarantee: If a catastrophe happens to your carpet within two weeks after we clean it, don't worry, we will come back & spot clean for no charge.

Because I want you to have peace of mind when you use my services. If you haven't used my service before, and one of my clients hasn't referred you, then you haven't experienced first hand how I turn tired, dirty carpet back into the clean, fluffy, and healthy carpet that you bought and loved. I know I can perform -- but you don't ...yet. So, I've designed my guarantee to make sure that you have absolutely no risk in trying me out. I couldn't afford to give you this guarantee if I were an untrained, poor-quality, brush-the-dirt-off-the-surface, type of cleaner.

Just remember, I've staked my name and reputation on Your Guarantee! Is there any reason why you would hire someone unwilling to guarantee the best cleaning you have ever had?
What could be more fair?
As a matter of fact, add this question to the list. Question #8 is "Do you guarantee your work?" Not all companies do -- and it's important that you have this information before you make your decision. Some even say they do, but check the fine print and the guarantee becomes worthless. Not with us. No small print. You always get our Triple Iron Clad Money Back Guarantee.
Thank you very much for checking out our website.

“Personal service with sincerity. Others do not display this hometown service. The cleaning process was thorough down to treating spots with special attention. The guarantee was explained fully. The carpet and are rug appears very clean. Daniel was knowledgeable and as a professional cared about his work. This experience will certainly cause me to recommend this service to friends.”
~ Linda Quesnell, Lacey

“Wonderful service from start to finish! Ben was great and seemed to really care about doing a good job. Your pricing is affordable.”
~ Linda Wayne, Olympia

“I have 3 rental properties in the area that I have used your services for and have been very happy. You are very thorough with your work. I have used other services and you top them all. Keep up the good work.”
~ Rose Hall, Roy

“Your technician was helpful knowledgeable and friendly. He did a thorough job and I was able to kick back and relax the whole time. Your receptionist was also helpful and friendly – a joy to talk to!”
~ Hillary Arnold, Olympia

"Professional timely efficient and respectful of one's property. Cooperative when working around animals. Friendly and flexible when scheduling."
-Linda O'Shaughnessy, Yelm

"I'm happy to be able to use a locally owned and operated company. And I like how you make the carpets look ‘like new’. You guys are always friendly and patient. I get peace of mind that the irritants and allergens are gone so my 3 year old can roll around on the floor without problems."
-Lori Nation, Yelm

“This was the first time with your company to get our carpets cleaned. Adam came to the house gave me an audit and proceeded to do a fantastic job. We are very pleased and will definitely use your services again.”
-Evelyn Arnold, Yelm

"Originally I chose youy company because you were local, I kept coming back because you're good! You always do a great job! Very good, reliable and trustworthy."

"Used in the past with great results. We had our toilet overflow in the office area, The carpets were thoroughly cleaned and sanitized. Prompt service. I called last night and they were here the following morning. Great job!"

"You guys always go above and beyond! Thank You! Prices are reasonable. Your team is very nice!"

"Excellent service "Always does carpets to customer satisfaction" Coming back if necessary. 100% satisfaction."

"I was pleased the carpets look good. I am happy with the attitude of the cleaner and the results of our carpets."

"On-time, friendly, polite and provided us with an estimae before cleaning. Carpets sparkled and were cleaned quickly."

"Carpets Came out nice fresh and amazingly clean. We were very satisfied with the results. Excellent price for value."

"Very happy with your service. Have recommended you to my friends. Fast service and very friendly. Came on very short notice for a party and did a wonderful job."

"This was the first time with your company to get our carpets cleaned. Adam came to the house gave me an audit and proceeded to do a fantastic job. We are very pleased and will definitely use your services again."

"Very Professional and thorough. Pleased with audit that was performed prior to the cleaning. Better understanding of different types of cleaning and what works best."

"I'm happy to be able to use a locally owned and operated company. And I like how you make the carpets look like new." You guys are always friendly and patient. I get peace of mind that the irritants and allegens are gone so my 3 year old can roll around on the floor without problems."

"I love the attention to detail! Your tech was very knowledgeable and informative. He worked very hard and did a great job."